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It is a free courtesy and is not part of the sale, so please don't assume it is your legal right! There might be many extenuating circumstances where I won't be able to reply to your emails, and I am not obligated to justify myself for anything either.
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Email support is also time-bound up to 12 months from the date of purchase. I'll try my best to respond to all queries, but please understand, there is no legal obligation for me to do so. Whenever you need to, how many ever times you need to, you can send me an email. Inside the guide, there is a contact form and my email address. To be honest I have no plans of taking it down, but I don't own the Internet. The guide will be available for at least 5 years from the date of purchase. If this is your first purchase and if you avail your refund it disqualifies you from all future refund offers. Please note: Those who have received refunds earlier are not eligible for a refund. If you're unsatisfied with the guide you can let me know within 24 hours and I'll return your money. The 24-hour policy begins the moment I send the login credentials. Therefore, you're paying for the guide in its present form, as-is, and no future content is promised. I would love to, but to realistically keep updating this guide I'll have to charge a subscription fee instead of a one-time amount. When I get everything I want from life, you'll get yours. The lessons are presented in the way and order I want to teach them. I can't think of any other format where I can combine video, high-quality stills and loads of additional downloads and templates. The guide cannot be downloaded all at once. The videos must be downloaded one by one.
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But you can download all the videos to watch at your leisure. You will always need a browser and an Internet connection. You will have your own account page and can make the necessary changes. It's for those who want to get shooting better videos quickly with the Sony a7S III in either S-Log2 or S-Log3 - without having to spend time researching or testing or hunting for knowledge. You can view all the content and watch all the videos, but the download links are only accessible after the refund period (24 hours approximately, depending on your time zone). You get immediate access once the payment is successful.
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